Returns & Exchanges

At ESRTECH Official Store, we want you to be completely satisfied with your fashion purchase, which is why we offer a seamless 30-day return and exchange policy for all unworn items with original tags. Our goal is to ensure your shopping experience is as stylish and stress-free as possible.

Return Process

• 1.
  Initiate Your Request

  Log in to your account and navigate to the 'Order History' section to select the items you wish to return or exchange.

• 2.
  Pack Your Items

  Place the items in their original packaging, ensuring all tags are attached and the garment is in its original, unworn condition.

• 3.
  Attach Shipping Label

  Print the prepaid return shipping label provided via email and securely affix it to the outside of your return package.

• 4.
  Drop Off and Refund

  Drop your package at any authorized carrier location; once received and inspected, we will process your refund or exchange within 5-7 business days.